FAQ
We hope you enjoy your experience with Femmebranchee.com will be as easy as possible. However, we recognize that questions may arise.
Where do you deliver?
This is a question we are frequently asked.
Femmebranchee.com collaborates with vegan, European and US manufacturers to find the trendiest and highest quality style.
However, we make sure we can track our orders for your peace of mind.
We ship worldwide! International shipping takes approximately 5-14 business days in transit. So don't worry if the product doesn't arrive the next day! Most of the time, our product will arrive much faster, but we want you to know that this is beyond our control!
Once the package leaves the warehouse
We no longer have any access to it.
We cannot guarantee that we will be able to help you.
In some cases, delivery may be delayed depending on your country's customs. Trendy Woman and the carrier has no control over how long customs authorities deem it appropriate to keep a package. In addition, some countries may apply tariffs once the package has been accepted. We suggest you check with your local post office to see if this applies to you, as Femme Branchée does not cover additional customs fees. Femme Branchée is not responsible for any applicable customs fees, import taxes, duties or other charges.
For Vegan orders!
Unfortunately, not all vegan products can be ordered at the same time as other products. Please note that vegan products will be ordered separately; otherwise, you will not be able to proceed to payment because they are made to order. For this reason, delivery is free.
How to track my order ?
For Vegan orders: When you place an order, we wait a minimum of 12 hours before considering it validated (in case of a change or modification of address for example).
Once the order is confirmed,
Your order will be processed within 24 to 48 business hours.
Once your order has shipped, you will receive an email with tracking information. Please allow 24 to 48 business hours for the details to be updated.
- In France the delivery time is 2 to 3 working days.
- Within the European Union, the stated delivery time is 3 to 10 working days.
- In the rest of the world, the delivery time is 5 to 14 working days.
What are your shipping options in France?
Standard: 2-3 business days from €5.99
Free shipping on vegan products